Description

Use this app template to digitize self-service appointment scheduling with a contact center representative to eliminate long hold times.

How it Works

Trigger this experience through a weblink sent by SMS or through your IVR systems (e.g., Genesys). Weblink allows customers to digitally input desired time and date for a call with SMS confirmations and reminders to reduce no-shows.

Key Features

• Global variables for setting text reminders for appointment
• Self-service appointment scheduling
• Airscript expressions for dynamic text
• Configurable SMS reminders