Digital Scheduler

Created by Airkit Logo Airkit
Digital Scheduler

Description

Use this app template to digitize self-service appointment scheduling with a contact center representative to eliminate long hold times.

How it Works

Trigger this experience through a weblink sent by SMS or through your IVR systems (e.g., Genesys). Weblink allows customers to digitally input desired time and date for a call with SMS confirmations and reminders to reduce no-shows.

Key Features

  • Global variables for setting text reminders for appointment
  • Self-service appointment scheduling
  • Airscript expressions for dynamic text
  • Configurable SMS reminders

Industry

General

Use Cases

Call deflection

Tags

Text remindersApp setting variablesSchedulerSMS