Use this app template to digitize self-service appointment scheduling with a contact center representative to eliminate long hold times.
How it Works
Trigger this experience through a weblink sent by SMS or through your IVR systems (e.g., Genesys). Weblink allows customers to digitally input desired time and date for a call with SMS confirmations and reminders to reduce no-shows.
- Global variables for setting text reminders for appointment
- Self-service appointment scheduling
- Airscript expressions for dynamic text
- Configurable SMS reminders