Use this app template to digitally capture customer information for self-service callback scheduling in order to eliminate long hold times.
How it Works
If a customer selects an option for callback, they immediately receive a SMS notification with a weblink allowing them to digitally fill out key contact information for a callback. This experience can be triggered through IVR systems (e.g., Genesys).
- IVR call deflection
- Voicebot and chatbot builders
- Digital forms