Callback scheduling

Created by Airkit Logo Airkit
Callback scheduling


Use this app template to digitally capture customer information for self-service callback scheduling in order to eliminate long hold times.

How it Works

If a customer selects an option for callback, they immediately receive a SMS notification with a weblink allowing them to digitally fill out key contact information for a callback. This experience can be triggered through IVR systems (e.g., Genesys).

Key Features

  • IVR call deflection
  • Voicebot and chatbot builders
  • Digital forms



Use Cases

Call deflection

Appointment / callback scheduling


ChatbotWeb formCall deflectionVoicebot